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Privacy, Security and Refunds

Privacy Notice

This privacy notice discloses the privacy practices for CappuGino’s Coffee and Shakes ( . This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (203) 727-8924 or email at .

Refund/Return Policy

We are committed to the best customer satisfaction. Please contact us if you have any questions regarding the Refund Policy by emailing us at For an immediate response, please call us at (203) 727-8924. It may not be possible to cancel your order once it has been placed if it has already been prepared.

Food Order Errors

We apologize if you receive an order that is different than your receipt. Please call us as soon as you notice that there was an error in your order.  

If you paid with a credit card, you will be refunded the sales price amount associated with the error and recharged for the new item’s price.

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.

Your order will be our priority if you come to pick it up.


Food Order is Incomplete

In the rare occasion that you do not receive what is on your receipt, we will make it up to you. Please call us as soon as you notice that you did not receive your full order. We will fulfill the order or give a refund for the order, per the customer’s request.



Food Dissatisfaction

Refunds are not typically provided for food that a guest simply does not like. We will work with the customer to make sure they are satisfied!


Canceled Order

We will not give a refund to an order that is canceled after the order has been prepared.

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